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From our PA Showroom
From our PA Showroom
You may return most items within 60 days of delivery. Returns made within 30 days qualify for a full refund, while returns from 31 to 60 days are eligible for store credit or an exchange. If the return is due to our error (incorrect or defective item), we’ll cover the return shipping costs.
Refunds are typically processed within one week of receiving your return.
To start a return, log in to your account, go to Complete Orders, and click Return Item(s). We’ll notify you by email once your refund is processed.
For full details, please review our return policy!
Any purchase involving a Trade-In is considered a final sale and not subject to return.
When you invest in premium Salamander Furniture, you are investing in heavy, precision-engineered craftsmanship. To ensure your new media console, AV rack, or seating arrives safely at your home, we utilize specialized Threshold Delivery.
Unlike standard shipping companies that might leave your furniture out on the curb or exposed to the elements, our Threshold Delivery service brings your order directly inside the first secure dry area of your home.
Appointment Scheduling: Once your furniture arrives at the local delivery hub, the carrier will contact you directly via phone or text to schedule a convenient, multi-hour delivery window.
Placement: The delivery team will bring your safely packaged Salamander items inside your front door, garage, or lobby (if you live in an apartment building).
Signature Required: An adult must be present to inspect the exterior packaging and sign for the delivery.
| Feature | What is Included |
| Delivery Zone | Inside the front door, entryway, garage, or apartment lobby. |
| Stair Flights | Up to 1–2 entry stairs are covered. Flights inside the home are not included. |
| Unboxing & Assembly | Not included. Items will remain in their original factory packaging. |
| Packaging Disposal | Not included. We recommend keeping the packaging until you are fully satisfied. |
Important Note: If you live in an apartment building, "Threshold" means the main lobby or leasing office, not your individual apartment door, unless an elevator is accessible.
To ensure a smooth delivery day, please take a quick moment to:
Clear the Path: Remove any obstacles, rugs, or wall decor from your entryway or garage to give the delivery team a clear path.
Measure First: Double-check that the boxed dimensions of your ordered Salamander model will easily fit through your front door framework.
Inspect the Box: Before signing the delivery receipt, quickly look over the outside of the boxes. In the rare event you see major cardboard damage, simply note it on the form before signing.
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