Return & Cancellation Policy

Return & Exchange Policy

60-Day Satisfaction Guarantee

We want you to love your purchase. Most new items may be returned or exchanged within 60 days of delivery.

Refunds & Exchanges

  • 0–30 days: Refund or exchange

  • 31–60 days: Exchange or store credit only

  • Refunds are issued to the original form of payment

  • In rare instances a restocking fee of up to 15% may apply to all non-defective returns

  • Return shipping fees are the responsibility of the customer

How to Start a Return

  1. Email cs@audiolab.com

  2. Include your order number and reason for return

  3. We will issue a Return Authorization (RA)

Returns without an RA may be refused and are not eligible for refund.

Order Cancellations

To cancel an order, email cs@audiolab.com immediately.

  • Orders cannot be canceled once shipped

  • Special orders of any kind and all furniture orders are non-cancelable

Non-Returnable Items (Final Sale)

The following items cannot be returned or exchanged:

  • Special order products

  • Non-standard color speakers

  • All furniture (stands, cabinets, seating)

  • Items marked as special order or not regularly stocked

  • Custom installation materials and labor

  • Clearance or open-box items

  • Phono cartridges and turntables with cartridges

  • Gift cards

  • Headphones and in-ear monitors (for hygiene reasons)

  • Used or demo equipment

  • Items missing original packaging, accessories, or documentation

Please contact us before purchasing if you are unsure about return eligibility.

Salamander Cabinets & Parts

  • Curbside freight delivery

  • Customer must be present at delivery

  • Non-cancelable and non-returnable

Outdoor Speakers

Non-returnable once installed, unless defective.

Damaged Shipments

Report shipping damage within 72 hours to cs@audiolab.com.
Please retain all original packaging.

Return Windows & Conditions

New Items

  • Returnable within 60 days

  • Must be in like-new condition, complete, and in original packaging

  • Defective returns require:

    • Photos of the issue if possible

    • Serial number

    • Photos of the box and packaging

Open-Box, Used, or Trade-In Items

  • Returnable only if defective

  • Must be reported within 30 days

Shipping & Fees

  • Customer is responsible for all return shipping costs

  • A restocking fee of up to 15% may apply

  • Freight returns (TVs, tower speakers, large furniture) will incur higher return shipping costs and will be quoted at time of RA

  • You may use your own insured shipping method; include the RA number and pack securely

Return Condition Requirements

Returns may be refused or subject to fees if:

  • Serial numbers do not match

  • Parts, accessories, or packaging are missing

  • Damage occurs due to improper packing

  • Signs of wear, misuse, or water damage are present

Items returned as non-defective may be subject to a 15% restocking fee plus all shipping costs.

Defective Merchandise

Defective items may qualify for repair, replacement, or refund in accordance with the manufacturer’s warranty within 60 days. Photo documentation is required.

Need Help?

Contact us at cs@audiolab.com with any questions regarding returns or exchanges.