Return & Cancellation Policy

Return & Exchange Policy

60-Day Satisfaction Guarantee

We want you to love your purchase. Most new items may be returned or exchanged within 60 days of delivery.

Refunds & Exchanges

  • 0–30 days: Refund or exchange

  • 31–60 days: Exchange or store credit only

  • Refunds are issued to the original form of payment

  • In rare instances a restocking fee of up to 15% may apply to all non-defective returns

  • Return shipping fees are the responsibility of the customer

  • Any purchase involving a Trade-In is considered a final sale and not subject to return.

How to Start a Return

  1. Email cs@audiolab.com

  2. Include your order number and reason for return

  3. We will issue a Return Authorization (RA)

Returns without an RA may be refused and are not eligible for refund.

Order Cancellations

To cancel an order, email cs@audiolab.com immediately.

  • Orders cannot be canceled once shipped

  • Special orders of any kind and all furniture orders are non-cancelable

Non-Returnable Items (Final Sale)

The following items cannot be returned or exchanged:

  • Special order products

  • Non-standard color speakers

  • All furniture (stands, cabinets, seating)

  • Items marked as special order, or not regularly stocked including all TVs

  • Custom installation products, materials and labor

  • Clearance or open-box items

  • Phono cartridges and turntables with cartridges

  • Gift cards

  • In-ear monitors (for hygiene reasons)

  • Items missing original packaging, accessories, or documentation

Please contact us before purchasing if you are unsure about return eligibility.

Salamander Cabinets & Parts

  • Curbside freight delivery

  • Customer must be present at delivery

  • Non-cancelable and non-returnable

Outdoor Speakers

Non-returnable once installed, unless defective.

Damaged Shipments

Report shipping damage while driver is on-site by calling 800-513-8555 for concealed damage email cs@audiolab.com with-in 48 hours. Please retain all original packaging.

Return Windows & Conditions

New Items

  • Returnable within 60 days

  • Must be in like-new condition, complete, and in original packaging

  • Defective returns require:

    • Photos of the issue if possible and assistance in troubleshooting to confirm defect

    • Serial number

    • Photos of the box and packaging

Open-Box, Used, or Trade-In Items

  • Returnable only if defective

  • Must be reported within 48 hours of receipt

Shipping & Fees

  • Customer is responsible for all return shipping costs

  • Although rare, a restocking fee of up to 15% may apply if the item is not complete or shows signs of wear.

  • Freight returns (TVs, tower speakers, large furniture) will incur higher return shipping costs and will be quoted at time of RA

  • You may use your own insured shipping method; include the RA number and pack securely

Return Condition Requirements

Returns may be refused or subject to fees if:

  • Serial numbers do not match, or no RA has been issued

  • Parts, accessories, or packaging are missing

  • Damage occurs due to improper packing

  • Signs of wear, misuse, or water damage are present

Items returned as non-defective may be subject to a 15% restocking fee plus all shipping costs.

Defective Merchandise

Defective items may qualify for repair, replacement, or refund in accordance with the manufacturer’s warranty within 60 days. Photo documentation is required.

Need Help?

Contact us at cs@audiolab.com with any questions regarding returns or exchanges.