FAQ

Audiolab is not responsible for any price errors!

How can I place an order?
You can place an order via any of the following methods:

• Order on-line at www.audiolab.com. We're pleased to offer fast and secure on-line ordering. Simply search for your product, or LiveChat with us for help to choose the correct item(s) and click add to cart. Create an Audiolab Account when checking out to earn reward points and make future purchases smoother, or checkout as a guest.
• Email sales@audiolab.com
• Call us toll free 800-513-8555 (refer to our store hours)

How can I place a special order?
This is a special order item with an estimated delivery time of 2–4 weeks. You’ll receive an update from us within 48 hours once we’ve received confirmation from the manufacturer. For further details or clarification, feel free to give us a call at 800-513-8555.

What are your store hours?
Monday: 10 AM - 5 PM
Tuesday: 10 AM - 8 PM
Wednesday: 10 AM - 5 PM
Thursday: 10 AM - 8 PM
Friday: 10 AM - 5 PM
Saturday: 11 AM - 5 PM
Sunday: 12 PM - 5 PM

Can I request an in-store demo for specific gear?
At Audiolab "You're The Boss" call or LiveChat with one of our sales staff and set-up an appointment to come in and hear exactly what you want.

How much does shipping cost?
Everything Audiolab sells ships for free. There is no minimum order amount, even costly to ship furniture ships for free.

How do I know if something is in stock?
All item pages have availability listed with a detailed description. If an item is struck through we do not have the item or the item variation and no eta.

Do you take trade-ins?
Absolutely! Audiolab has been taking trade-ins for 25 years and we think we have it down to a science. You don't typically keep an old house, or car when you buy a new one. We feel the same way about great audio gear, trade-in with Audiolab to maximize the value.

Note: Important Notice on Product Availability
Due to current economic conditions, there may be disruptions in the supply chain that could affect product availability and lead to delays in order fulfillment. We encourage you to contact us directly for the most up-to-date information on inventory and lead times. Our team is here to help you find the best solution and ensure your experience is as smooth as possible.
Call us at 800-513-8555 for the latest availability.

Please Note, All Orders For Furniture, Phono Cartridges and Televisions are Non-Cancelable and Not Returnable.

All Salamander cabinets will be left curbside, if you’d like some other arrangement, please contact us.

Outdoor speakers cannot be returned or exchanged once installed unless defective.