Return & Exchange Policy
FREE 60 Day Returns Close You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned.
60-Day Satisfaction Guarantee
We want you to love your purchase. Most new items can be returned or exchanged within 60 days of delivery—no hassle.
Refunds & Exchanges
How to Start a Return
Order Cancellations
To cancel, email cs@audiolab.com immediately.
Non-Returnable Items
The following items are considered final sale and are not eligible for return or exchange:
Please contact us prior to purchase if you have questions about a product’s return eligibility.
Salamander Cabinets & Parts
Outdoor Speakers
Damaged Shipments
Report shipping damage within 72 hours to cs@audiolab.com. Keep original packaging.
Return Windows
New Items
Open Box, Used, or Trade-In Items
Shipping Costs
Freight Shipments
Large items (TVs, towers) ship freight. Higher return costs may apply. We’ll provide a quote with your RA.
Return Condition Requirements
Returns may be refused or incur fees if:
Defective Merchandise
May qualify for repair, exchange, or refund per manufacturer warranty within 60 days. Photo documentation required.
Need Help?
Email cs@audiolab.com with any questions.
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