Return Policy

Return & Exchange Policy

60-Day Satisfaction Guarantee
We want you to love your purchase. Most new items can be returned or exchanged within 60 days of delivery—no hassle.

Refunds & Exchanges

  • 0–30 Days: Refund or exchange
  • 31–60 Days: Exchange or store credit
  • Refunds to original payment method

How to Start a Return

  1. Email returns@audiolab.com
  2. Include your Order Number and reason for return
  3. We’ll provide a Return Authorization (RA)
    Note: Returns without an RA may be refused and are not eligible for refund.

Order Cancellations
To cancel, email cs@audiolab.com immediately.

  • Cannot cancel once shipped
  • Special Orders are non-cancelable

Non-Returnable Items
The following items are considered final sale and are not eligible for return or exchange:

  • Special order products
    • Non-standard color speakers
    • All furniture products including stands and seating
    • Items not typically stocked and marked as special order
  • Custom installation materials and labor
  • Clearance or open-box items
  • Phono cartridges, or turntables with phono cartridge
  • Gift cards
  • Headphones or in-ear monitors (for hygiene reasons)
  • Used or demo equipment that was sold as-is
  • Items missing original packaging, accessories, or documentation

Please contact us prior to purchase if you have questions about a product’s return eligibility.

Salamander Cabinets

  • Curbside freight delivery
  • Customer must be present
  • Non-cancelable & non-returnable

Outdoor Speakers

  • Non-returnable after installation, unless defective

Damaged Shipments
Report shipping damage within 72 hours to cs@audiolab.com. Keep original packaging.

Return Windows

New Items

  • Returnable within 60 days
  • Must be like new, complete, and in original packaging
  • Defective returns require:
    • Photos of the issue
    • Serial number
    • Photos of packaging & box

Open Box, Used, or Trade-In Items

  • Returnable only if defective
  • Must be reported within 30 days

Shipping Costs

  • No RA = possible return shipping deduction
  • UPS return labels available upon request
  • If using our label, both original and return shipping may be deducted
    You may also use your own insured method. Include RA# and pack securely.

Freight Shipments
Large items (TVs, towers) ship freight. Higher return costs may apply. We’ll provide a quote with your RA.

Return Condition Requirements
Returns may be refused or incur fees if:

  • Wrong serial number
  • Missing parts or packaging
  • Damage from poor packing
  • Signs of wear, misuse, or water damage
    Note: Non-defective items returned as defective may incur a 15% restocking fee + shipping.

Defective Merchandise
May qualify for repair, exchange, or refund per manufacturer warranty within 60 days. Photo documentation required.

Need Help?
Email cs@audiolab.com with any questions.