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Available In Store
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
BAD TUBE INDICATOR
If a tube fails, Adaptive Auto Bias will instantly put the amplifier into protection mode so no parts can get damaged. A red LED will light up in front of the tube that needs replacing. Simply plug in another tube, and listen.
CUSTOM TOROIDAL POWER TRANSFORMERS
All PrimaLuna products use massive, potted toroidal transformers. PrimaLuna transformers are enclosed in a metal housing and then potted in a non-microphonic resin to further reduce noise and to protect the windings from moisture and deterioration forever.
CUSTOM SUPER-WIDE-BANDWIDTH OUTPUT TRANSFORMERS
"The flat tops and bottoms of these square waves correlate with the amplifier's extended low-frequency response; PrimaLuna's output transformers are of excellent quality." -John Atkinson, Stereophile Magazine
ADAPTIVE AUTOBIAS
PrimaLuna's Adaptive Auto Bias is a true, smart technology employing an array of sensors to monitor tubes and make adjustments seamlessly in real time. More important, it is the ONLY circuit of its kind that is truly "adaptive" by addressing "tube pinch off" at higher volumes, therefore reducing distortion by over 50% and greatly extending tube life. Adaptive AutoBias is completely passive and NOT in the signal path. The result is low to no maintenance, long tube life, and the lowest possible distortion for amazing sound.
POINT TO POINT WIRING W/ SWISS MADE WIRE
PrimaLuna employs Point to Point Wiring on all products. The entire signal path, including resistors and capacitors, is painstakingly hand wired with heavy-gauge cable by craftsman.
SMARTWATTS - EXTENDED TUBE LIFE
PrimaLuna runs their output tubes at a minimum dissipation without going into crossover distortion.
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