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Available In Store
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Stylus pressure gauge/Scale
The tracking force is the downward pressure that is applied by the weight of the tonearm through the cartridge stylus and onto the vinyl record. It is important to set the proper tracking force in order to maximize the playback performance and to reduce the risk of mistracking or causing excessive record wear.
Check for the manufacturer's recommended settings for your stylus tracking force. The Ortofon tracking force gauge tool is a small plastic pivot type scale that will accurately measure tracking force between 1.25 g and 4 g.
The Ortofon stylus force gauge is simple to use:
1. Very gently, rest the cartridge stylus (needle) into the grooved guide track at the desired tracking force marking.
2. Next, adjust the counterweight or tonearm pressure dials until the Ortofon pivot scale is in balance. The scale on the force gauge is marked in grams.
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