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You may return most items within 60 days of delivery. Returns made within 30 days qualify for a full refund, while returns from 31 to 60 days are eligible for store credit or an exchange. If the return is due to our error (incorrect or defective item), we’ll cover the return shipping costs.
Refunds are typically processed within one week of receiving your return.
To start a return, log in to your account, go to Complete Orders, and click Return Item(s). We’ll notify you by email once your refund is processed.
For full details, please review our return policy!
Designed to maintain stable support on carpet, the optional Carpet Spikes work with the GAIA II Neo isolators to provide improved performance on thicker pile carpet and carpet with under pads. Finished in black with a durable electrocoating, the carpet disks feature 0.6” (15mm) long spikes which provide a strong connection through the carpet to provide a solid foundation for the GAIA II Neo isolators.
How to install GAIA Carpet Disks
Tilt the speaker or subwoofer to raise the GAIA’s above the ground, then position the carpet spikes underneath the GAIA’s and lower the side back down. Repeat the process on the other side by tilting the other side of the speaker and position the Carpet Disks underneath the GAIA’s before lowering the speaker back down.
You might need to raise and lower each side of the speaker again until the carpet spikes are positioned level on the ground and are properly aligned underneath the GAIA isolators.
The carpet disks installation is the final step. The carpet disks should not be installed until after the GAIA’s are installed and the speaker or subwoofer is in its final position.
What to expect in the box:
Key Product Features:
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