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You may return most items within 60 days of delivery. Returns made within 30 days qualify for a full refund, while returns from 31 to 60 days are eligible for store credit or an exchange. If the return is due to our error (incorrect or defective item), we’ll cover the return shipping costs.
Refunds are typically processed within one week of receiving your return.
To start a return, log in to your account, go to Complete Orders, and click Return Item(s). We’ll notify you by email once your refund is processed.
For full details, please review our return policy!
High-Purity Purple Copper provides cleaner and clearer sound compared to lesser coppers or brass used in other "premium" connectors. Pure "Hanging" Silver plating directly over Purple Copper - no sound-damaging in-between nickel. Cold-Weld System connections sound clearly better than solder. Slide the plug onto the stripped conductor. Use the supplied Allen tool to tighten the screws, creating an optimized connection between plug and conductor.
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