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You may return most items within 60 days of delivery. Returns made within 30 days qualify for a full refund, while returns from 31 to 60 days are eligible for store credit or an exchange. If the return is due to our error (incorrect or defective item), we’ll cover the return shipping costs.
Refunds are typically processed within one week of receiving your return.
To start a return, log in to your account, go to Complete Orders, and click Return Item(s). We’ll notify you by email once your refund is processed.
For full details, please review our return policy!
Any purchase involving a Trade-In is considered a final sale and not subject to return.
Dust buildup is a problem
Over time, oil and dust can form a buildup on your turntable cartridge's stylus. This buildup mainly comes from dirty records, so you should always clean your records. You can't really see this buildup without magnification. But you will hear it. It sounds kind of like a radio station that you're losing as you drive out of its range.
A very simple solution
Everyone who has a turntable should have one of these. You won't need to use it every day, but when you need it, you'll be glad you have it. It's super easy to use: two or three strokes in the same direction that your vinyl rotates, back to front will do the trick.
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