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You may return most items within 60 days of delivery. Returns made within 30 days qualify for a full refund, while returns from 31 to 60 days are eligible for store credit or an exchange. If the return is due to our error (incorrect or defective item), we’ll cover the return shipping costs.
Refunds are typically processed within one week of receiving your return.
To start a return, log in to your account, go to Complete Orders, and click Return Item(s). We’ll notify you by email once your refund is processed.
For full details, please review our return policy!
For the PHANTOM K-60 speaker we've created a new accessory back-can for simple retrofitting into your ceiling if a backbox isn't possible. The back-can might be small, but it's tuned to perfection with a punchier upper bass that can produce better sound in rooms with higher reverberation, such as bathrooms and hallways (side note: the woofer cone is surface treated to better withstand moisture and damp environments). And as the back-can is no wider than the K-60 itself, if fits through the same hole for simple installation.
The DALI PHANTOM backbox protects the speaker against moisture, dust, and dirt. Additionally, it keeps the sound quality consistent through symmetrical loading even if the acoustic environment behind the walls/ceiling is uneven. Utilizing a back-box allows the avoidance of rear sound radiation which reduces the acoustic leakage from room to room and from floor to floor.
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