You may return most items within 60 days of delivery. Returns made within 30 days qualify for a full refund, while returns from 31 to 60 days are eligible for store credit or an exchange. If the return is due to our error (incorrect or defective item), we’ll cover the return shipping costs.
Refunds are typically processed within one week of receiving your return.
To start a return, log in to your account, go to Complete Orders, and click Return Item(s). We’ll notify you by email once your refund is processed.
For full details, please review our return policy!
How to use Lube it A turntable is a delicate instrument and needs proper care. The motor is moving the platter and the bearing‘s lubrication is being worn off over time. This is caused by many factors, such as climate and humidity. Therefore we cannot give a recommended time as to when to replace the lubrication. Best is to keep it constantly lubricated. With Lube it you can keep the bearing of your turntable smooth for a perfect playback. We recommend to keep your turntable constantly moving, as this guarantees a smooth bearing. This however will lead to metal abrasion, so you will need to change the lubrication more often. As to how much you should use, we can only advise to use the amount you feel right. It can‘t be too much, worst case scenario is you will have to clean some lube off your turntable to keep it looking clean.
Please only use Lube it for turntables like Elemental, Primary, T-Line, Essential, Debut, The Classic, Juke Box & X1/X2. For inverted bearings like RPM Line, Xtension models and Signature Line please useGrease it.
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